Press Releases

August 7, 2007 - Patent-pending industry - first technology promises to revolutionize VoiceXML lifecycle management.

Breakthrough application testing solution addresses comprehensive testing and quality assurance demands while dramatically reducing the time and effort required to design, deploy, and maintain VoiceXML applications.

Complete testing and error-free applications are now possible with a revolutionary breakthrough that will be unveiled on Monday August 20th, at the SpeechTEK East show in New York City. The platform independent product, Voiyager � Dynamic Application Discovery, is a technology that will fundamentally change how VoiceXML applications are designed, tested, deployed, and ultimately maintained.

�We set out to solve the age old problem of software quality, in particular within our industry fully testing VXML applications end to end to ensure first time quality� said Jim Rush, Syntellect�s Lead Architect. �The result is a highly innovative technology breakthrough that aligns with the application development lifecycle to provide continuous testing, ongoing analysis, as well as pinpoint problem identification and resolution for VXML applications � real-time.�

Voiyager requires no set-up: simply point it at the URL and explore.�With no professional service requirements, and elimination of the Telephony and ASR infrastructure investment and setup, testing can happen early and often. Voiyager highlights include:�

Dynamic Application Discovery � automatically determines what the VoiceXML does � from start to finish across EVERY path.

  • Complete visual call flow of the application highlighting and categorizing suspect behavior and call states
  • Problem Analysis � User interface to assess, review and troubleshoot problem states
  • Regression Testing � thorough evaluation and testing of all changes to your application between explorations for quality assurance
  • Soft Phone Interface � call interaction component that provides customized bookmarks that reevaluate an application component without the need to retest an entire application.

Voiyager is a spin off effort from the New Innovations team at Syntellect, a well-known veteran organization providing enterprise-wide contact center solutions. �There is a tremendous amount of excitement and anticipation for the forthcoming release of Voiyager� said Steve Dodenhoff, President of Syntellect. �We are very proud to be bringing to market a product that will address an industry-wide quality assurance challenge that has been previously unsolved.��

There will be a special review of the patent-pending Voiyager product at 1:00 PM for the SpeechTek attendees at the Marriott Marquis in the Gilbert Room, in New York City.

About Syntellect

At Syntellect we help our customers create, maintain and continuously improve superior end-to-end service for their customers - personalized service that values their preferences from the way they contact a business, to the level of help desired. Our success is measured by our ability to implement and continuously support solutions for our customers. With more than twenty years of pioneering leadership and thousands of solutions deployed globally, Syntellect is a premier provider of enterprise-class contact center solutions for the high-technology, financial services, help desk, utilities, government, and consumer products industries.�

Syntellect is headquartered in Phoenix, Arizona and has additional offices in North America, United Kingdom and India. Visit Syntellect at www.syntellect.com

Contact: Bruce Sherman, Voiyager Product Manager - Syntellect, +1-602-789-2702 or bsherman@syntellect.com