Press Releases

February 21, 2008 - Nationwide Mutual Among the First to Adopt Voiyager TM Dynamic Application Discovery TM

Improved Development Lifecycles, More Thorough Testing Capabilities, and Higher Quality
VoiceXML Applications to Be Delivered with Voiyager Technology Solution

FOR IMMEDIATE RELEASE - PHOENIX, AZ. � February 21, 2008 � Illustrating their commitment to deliver high quality VoiceXML applications to better service their customers and improve efficiencies, Nationwide Mutual Insurance Company, a leader in the financial and insurance services industry, has implemented a groundbreaking new technology. Voiyager Dynamic Application Discovery is a breakthrough application testing solution that addresses comprehensive testing and quality assurance demands while dramatically reducing the time and effort required to design, deploy and maintain VoiceXML applications.

�The response from the financial and insurance leaders in the market was extremely positive and immediate when we introduced Voiyager last August,� says Bruce Sherman, Voiyager product manager. �Clearly they have a great deal riding on their service applications and have much to gain by improving their ability to turn out new applications or updates in a more efficient way that leads to greater quality applications.�

Mike Perrin of Nationwide�s NSC Operations says, �Our backlog of updates and need to protect the long term cost controls and ultimate sustainability of our applications were the leading drivers to invest in Voiyager. This technology allows us to validate a far greater span of our applications� call flows in a time frame that was impossible for us to attempt using the manual methods previously available.�

Voiyager provides a comprehensive set of testing and validation features that complement quality assurance and ensure that Nationwide recognizes maximum value from their investment.

Voiyager is the first application that provides 100% application analysis. No other full lifecycle testing methodology or product provides enterprises the validation that deployed applications are error-free. Higher initial quality applications are now possible through Voiyager�s automated application discovery.

For additional information about Voiyager visit

About Nationwide

Nationwide, based in Columbus, Ohio, is one of the largest diversified insurance and financial services organizations in the world, with more than $160 billion in assets. Nationwide ranks #104 on the Fortune 500 list. The company provides a full range of insurance and financial services, including auto, motorcycle, boat, homeowners, life, farm, commercial insurance, administrative services, annuities, mortgages, mutual funds, pensions, long-term savings plans and health and productivity services. For more information, visit

About Syntellect

At Syntellect we help our customers create, maintain and continuously improve superior end-to-end service for their customers - personalized service that values their preferences from the way they contact a business, to the level of help desired. Our success is measured by our ability to implement and continuously support solutions for our customers. With more than twenty years of pioneering leadership and thousands of solutions deployed globally, Syntellect is a premier provider of enterprise-class contact center solutions for the high-technology, financial services, help desk, utilities, government, and consumer products industries.

Syntellect is headquartered in Phoenix, Arizona and has additional offices in North America and the United Kingdom. For more information about Syntellect, Inc. visit

Bruce Sherman, Voiyager Product Manager
Syntellect, Inc.